Terms & Conditions
Terms & Conditions of Sale
All goods and services provided by Trycare Ltd are subject to the following conditions and no other conditions shall apply unless agreed in writing prior to acceptance of the order. In these conditions “CUSTOMER” means the person, department, firm, company or organisation who received goods from Trycare Ltd or to whom Trycare Ltd's quotation, invoice or acknowledgement of order is addressed.
All prices are exclusive of VAT which will be charged at the current applicable rate at the time of despatch. All prices are quoted in pounds sterling. We reserve the right to change prices without prior notice and to correct errors and omissions on this website. Quotations where given, are without commitment and no contract between Trycare Ltd and the CUSTOMER shall arise unless and until Trycare Ltd has accepted the CUSTOMERS order.
Trycare Ltd aims to despatch all orders placed before 3pm on the same day, either by first class post or courier service. Orders received after 3pm will be despatched the following day. Trycare Ltd does not guarantee to provide same day despatch/next day delivery service. Damaged goods or short deliveries must be notified immediately. Trycare Ltd does not accept responsibility for damaged or short deliveries unless notified within 48 hours of the CUSTOMER receiving the delivery.
Carriage/Handling Charges (UK Mainland Only)
A handling charge of £4.25 will be added to all orders under £50 (excluding VAT). All non UK mainland orders will be subject to extra carriage charges. Equipment & heavy goods may be subject to additional delivery charges, regardless of the value of the items.
Goods being returned for credit or exchange will not be accepted without prior agreement. Goods returned due to no fault of Trycare Ltd may be subject to a restocking fee. Orders for Special Order nature that are not regular stock lines cannot be returned if supplied correctly. Damaged or faulty items must be returned with a covering letter stating the defects before Trycare Ltd will repair, replace or refund the goods. All goods must be returned within 21 days of the original order date. All goods returned must be in a resalable condition as deemed by Trycare Ltd.
Trycare Ltd shall not be liable for any loss arising from the fact that the CUSTOMER is not suitably qualified to supply, operate or otherwise use the goods. All goods supplied by this company are intended to be used by suitably qualified persons.
Unless otherwise agreed in writing, payment is required within 30 days of the invoice date. Failure to observe this may result in additional charges and the withdrawal of credit facilities. Credit facilities are discretionary and may be withdrawn by Trycare Ltd at any time.
Trycare Ltd warrants goods against defects for a period of 12 months from the time of delivery. Any alleged defect must be reported in writing as soon as possible. No goods should be returned to Trycare without prior authorisation, and all goods shall be returned at the CUSTOMERS own risk and expense. Any repair and replacement will be the limit of Trycare Ltd's liability to the customer and Trycare Ltd will not be held responsible for any loss or damage suffered by the CUSTOMER or a third party. Goods which have been obtained direct from the manufacturer, at the customers request can not be returned to Trycare Ltd without prior authorisation.
The laws of England and Wales govern these Terms & Conditions and all disputes will be held in the courts of England and Wales. E & O E.